How Do I Use Address Book to Make Video Calls?

This topic explains how to make a VoIP click-to-call video call through Address Book:

1. In order to make a click-to-call video call through Address Book, contact your System Administrator to verify that a VoIP (Voice over IP) server is enabled for this service.  In addition, make sure you and the recipient of your video call both have a web camera and a built-in microphone.

2. Click a contact in Address Book. Next, click the phone number of that contact.

   A drop-down box lists Convergence's offerings of click-to-call services.

3. Click Call this number.

   A window displaying the Contact's name in the lower right corner opens.

4. The video call window in the lower right corner displays a status, such as: “Calling <12234567890>.” You hear a telephone ring.

   • Click the microphone icon to mute or unmute the call.

   • Move the volume bar to the desired volume.  Note: the volume bar is disabled if the call is muted.

   • Click the telephone icon to disconnect the call.

   • Minimize active calls by minimizing the call window.  The minimized window displays a yellow pulse to remind you of the active call.

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   Note - You can only make video calls to Convergence contacts in your company or network.

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   To accept an incoming video call, a window displays "Incoming video call from <Contact>." Click the green Accept to accept the call.

For more information on making video calls, see Voice and Video Calls.